What's Not Included in End of Tenancy Cleaning?
Our end of tenancy cleaning service prepares accessible areas of a rental property for handover. However, standard move-out cleaning does not include every type of cleaning, repair or specialist treatment. This guide explains the exclusions, tasks that may be booked separately and how to prepare the property before your appointment. The scope of your confirmed booking and any agreed extras takes precedence.
End of Tenancy Cleaning Exclusions
Tasks Excluded from Standard End of Tenancy Cleaning
Professional Carpet Cleaning
Though vacuuming carpets is included, deep carpet cleaning (steam cleaning or shampooing) is not included in our standard end of tenancy cleaning service. Stains, odors, or heavily soiled carpets usually require specialized equipment and techniques, which come as a separate service. Do you need your carpet to be deep cleaned? then you can book the service here.
Floor Scrubbing and Polishing
As part of our service, the floors will be thoroughly vacuumed and mopped to remove dust, dirt, and surface grime. However, tasks such as scrubbing floors to remove stubborn stains or scuff marks, as well as polishing to restore their original shine, are not included in our standard move out cleaning package. These specialized services often require additional equipment and expertise, which are outside the scope of our offering. If your floors require scrubbing or polishing, we recommend arranging these separately to ensure the property is in top condition.
Moving Heavy Items
For furnished rental properties, our move-out cleaning includes carefully moving lightweight furniture, such as chairs and small side tables, where it can be moved safely to clean accessible floor areas. However, we do not move heavy furniture or appliances, such as refrigerators, washing machines, dressers, beds, entertaiment centers, dryers, etc. to clean the floor behind or underneath them. This is to avoid potential risks or damage associated with moving heavier items. If you would like those areas cleaned, you are welcome to move these items prior to our cleaning session and make it accessible for our cleaning team to clean underneath them.
Stubborn Hard Water Marks
Removing tough water stains from glass, metal, or tile surfaces involves an intensive deep cleaning process. Our move out cleaning team will address water stains on these surfaces as long as they are reasonably affected. However, if the stains are extensive or cover large areas, please inform us in advance with pictures of the area, as this would be considered an additional service outside of our standard move-out cleaning package. Removing heavy water stains requires significant time and effort, so proper planning ensures the best results.
Permanent Bathroom Stains
Persistent stains on tiles, tubs, glass, or sinks that have been left untreated for an extended period may become permanent. Removing such permanent stains in the bathroom or toilet is not included in our move-out cleaning service. While our team will make every effort to reduce or eliminate these stains, some may no longer be restorable due to their severity. Unfortunately, no cleaning method can fully remove permanent damage. To prevent this, we recommend addressing stains promptly during your tenancy to avoid long-term buildup or discolouration before moving out.
Mold and Mildew Removal
Removing mold or mildew from surfaces, ceilings, tiles, glass, walls, or windows requires specialized treatment. Minor surface mould or mildew covering a combined area of up to 50 cm × 50 cm may be treated during standard move-out cleaning where safely possible. Larger affected areas require our specialised mould removal service, booked separately and subject to availability. Mould embedded in silicone sealant may not be removable; Weschoon does not remove or replace silicone sealant. For such cases, we recommend booking a separate mold removal service to ensure thorough and effective treatment.
Limescale Removal
Removing limescale from surfaces like tiles, tubs, faucets, and shower glass requires intensive scrubbing and can be time-consuming. Since the move out cleaning team has numerous tasks to complete, efficient time management is crucial. The team will address a reasonable amount of limescale on bathroom and toilet surfaces. Extensive limescale removal is not included in move-out cleaning. If there is significant buildup of limescale due to poor cleaning maintenance culture during your tenancy, we recommend that you contact us or proceed to booking a limescale removal service separetely.
Vents and Filters
Cleaning the air vents in the bathroom and toilet, living room, bedroom etc is not included in our move-out cleaning service. Our team may lightly dust the outside of safely accessible vents, but removing filters or cleaning inside ventilation systems is not included. Arrange specialist ventilation cleaning separately if required. If you require vent and filter cleaning, this can be arranged as an additional service or handled separately. Ensure any specific vent cleaning needs are addressed before the cleaning team arrives.
Structural Issues:
We do not handle structural issues, broken appliances, or plumbing repairs during move-out cleaning. If you notice significant damage, such as broken windows, scratches on the glass shower, large holes in the walls or tiles, or extensive water damage, these issues should be resolved before our cleaning team arrives. You may need to hire a separate contractor to manage the necessary repairs.
Stubborn Cooking Residue
Removing burnt or baked-on residue from stoves, countertop, and tiles requires intensive cleaning. If cooking residue and grease are left on surfaces for an extended period, they can become tough, permanent stains. Our cleaning team will make every effort to remove these residues, but if the stains persist, it indicates they are permanent. Permanent stains may be irreversible and cannot be removed through cleaning. While our team will make every reasonable effort to improve the affected surfaces, complete stain removal cannot be guaranteed.
Kitchenware
Cleaning kitchenware, including tools, utensils, small appliances, dishes, pots, frying pans, cups, and cookware, is not part of our move-out cleaning services. Our cleaning team will not clean these items during the end of tenancy cleaning. If your apartment is furnished, it is your responsibility to ensure that all kitchenware inside the cabinet is cleaned before our team arrives. Make sure everything is ready in advance to avoid disruption to our service. Also, we do not line or relining cabinets or ovens/stoves.
Wood stain treatment
Wood stain treatment is not included in our end of tenancy cleaning services. This type of treatment is outside the scope of what we provide during move-out cleaning. If your wooden surfaces require stain treatment, it will need to be arranged separately. Ensure any wood treatments are taken care of before the cleaning team arrives.
Kitchen baseboards
Cleaning underneath the baseboards is not included in end of tenancy cleaning. We do not remove kitchen baseboards to clean underneath the cabinets. If you would like these areas cleaned, please remove the baseboards beforehand to make them accessible for our team. Ensure this is done prior to the arrival of the cleaning crew to avoid any delays.
Appliance cleaning
During move-out cleaning, our team will clean the exterior surfaces of appliances such as ovens, refrigerators, and microwaves. Cleaning the interior of these appliances is considered an additional service, which can be selected when booking your move-out cleaning. Repairing or replacing parts of faulty appliances is not included in our end-of-tenancy cleaning services. Any appliance issues should be addressed with your contractor or maintenance personnel.
Organizing and Decluttering
Our end-of-tenancy cleaning service should be booked once all personal belongings, furniture not originally provided with the property, and other items have been removed. The property should be left in the same general condition and layout as when it was initially rented, allowing our cleaning team full access to all areas requiring cleaning. Our service focuses exclusively on cleaning and does not include organising, decluttering, packing, or removing personal belongings. All such preparations must be completed before the cleaning team arrives.
Walls and Ceilings
Our move-out cleaning service typically includes dusting baseboards and cleaning doors and door frames, but it does not cover full cleaning of walls and ceilings. Washing all walls and ceilings is a separate service that requires additional time and equipment, and is not included in the end-of-tenancy cleaning. If your walls and ceilings are particularly dirty, you can request a wall and ceiling cleaning service, or alternatively, consider painting the apartment before moving out.
Removing Large Items or Rubbish
Disposing of unwanted furniture, appliances, personal belongings, or household rubbish is not included in our standard move-out cleaning service. Tenants are responsible for removing all personal belongings and rubbish before our cleaning team arrives. Weschoon will only take out one rubbish bag, with a maximum capacity of 60 litres, containing waste generated during the cleaning appointment. All other rubbish, large items, and debris must be removed before the cleaning begins.
Mechanical Room
Cleaning the property’s mechanical room is not included in our move-out cleaning service. The safety of our cleaners is our top priority, and these areas may involve potential hazards. For the safety of everyone involved, any cleaning in the mechanical room should be handled separately. We recommend addressing this area before or after our cleaning service.
Radiator Cleaning
Deep cleaning of radiators is not included in the standard move-out cleaning service. The cleaning team will dust and clean the surface of the radiators, but a more thorough radiator deep cleaning can be arranged as a separate service if needed.
Cleaning High-Risk or Hazardous Areas
Our standard move-out cleaning services do not include areas that are unsafe or require specialized cleaning techniques, such as mold remediation, fire damage cleaning, or handling biohazards. These situations require professional services beyond the scope of end of tenancy cleaning. If your property requires such services, it is your responsibility to arrange for the appropriate service. Ensure any hazardous or specialized cleaning needs are addressed before our cleaning team arrives.
Cleaning Light Fixtures and High Ceilings
While dusting accessible surfaces is included in our move-out cleaning service, cleaning light fixtures such as chandeliers, pendant lights, flush mount lights, ceiling fans, or high ceilings requires specialized tools and additional time. These tasks are not part of our standard move-out cleaning service. If you would like these areas cleaned, communicate with us in advance, and we can arrange it as an additional service.
Upholstery Cleaning
Standard move out cleaning doesn’t include deep cleaning of upholstered furniture. Removing stains or odors on sofas, chairs, or mattresses require a separate upholstery cleaning service.
Pest Control
End of tenancy cleaning services do not cover issues such as rodent or insect infestations. Pest control requires licensed professionals who are equipped to address the problem safely and effectively. If your property is experiencing a pest issue, we recommend arranging for specialized pest control services separately.
Outdoor Space
Our move-out cleaning service focuses on indoor living spaces. Cleaning of outdoor areas such as garden, balconies, decks, terraces, and communal building staircases or hallways is not included. If you require cleaning for these outdoor spaces, you can book them separately on our website.
Cleaning Extreme Messes
If the property has an excessive amount of clutter, dirt, or stains, it goes beyond the scope of a standard move-out clean. Such situations require specialized cleaning, especially in cases of hoarding, biohazards, mold, or pest waste, which need extra care and equipment. If there is a significant mess, inform us upfront so we can provide the appropriate service to restore the space to a healthy and functional condition.
Appliance
If you have requested cleaning for appliances such as the oven, fridge, washing machine, dishwasher, microwave, extractor hood, or dryer, bear in mind that this service covers cleaning only. Replacement of filters or any repairs are not included in our end-of-tenancy cleaning service.
Cabinet and Wardrobe
Our move-out cleaning service does not include cleaning the items inside cabinets or wardrobes. Cleaning the inside of accessible bathroom cabinets is included in standard move-out cleaning. Interior cleaning of other cabinets and wardrobes must be expressly included in the booking. We recommend ensuring that all items in the cabinets or wardrobes are cleaned before the cleaning team arrives.
Exterior Windows
Cleaning the exterior of windows often requires ladders, scaffolding, water-fed pole or specialized equipment, and is typically treated as a separate service. Exterior window cleaning must be booked separately and is available only where windows can be reached safely, including inward-opening windows, secure balconies or suitable water-fed pole access up to the third floor. Weschoon does not use scaffolding or lifting equipment for window cleaning.
Book Your End of Tenancy Cleaning
Before Your Cleaning Appointment
Important Preparation Information
Important Reminders for Move-Out Cleaning
Remove All Personal Belongings: The property must be completely vacated before the cleaning appointment. All personal belongings, clothing, household items and furniture not originally provided with the rental property must be removed. For furnished rentals, only the furniture and fixtures originally provided should remain.
Leave the Property Ready for Handover: The apartment or house should be returned to its original rental layout, with all rooms, cupboards and cleaning areas accessible. Our cleaning team does not provide packing, organising, decluttering or moving services.
Remove Household Rubbish: All household waste, unwanted furniture and other discarded items must be removed before our team arrives. Weschoon will only take out one rubbish bag (maximum 60 litres) containing waste generated during the cleaning appointment.
Ensure Safe Access: All areas included in the booking must be safely accessible. Our cleaning team uses ladders where necessary to clean elevated surfaces, such as the tops of kitchen cabinets, upper wall tiles and other reachable areas. In furnished properties, lightweight furniture may be moved where safe. However, heavy furniture and appliances will not be moved, and cleaning areas requiring specialist access equipment are excluded from the standard service.
Prepare Cleaning Supplies if Applicable: If you have agreed to provide cleaning products or equipment, ensure they are suitable, safe and available in sufficient quantities before the appointment.
Schedule Cleaning Before Property Handover: Book your move-out cleaning after all personal belongings have been removed and before the final inspection or key handover. Allow sufficient time to review the completed cleaning.
Inspect the Cleaning and Report Concerns: We recommend checking the completed cleaning before our team leaves. Any concerns should be reported promptly by email, with relevant details and photographs, in accordance with our terms and conditions.
Avoid Using the Property After Cleaning: Once the cleaning is completed, avoid further use of the property before the final inspection or key handover, as additional activity may affect the cleanliness of the premises.
Contact us
Questions about what is included in your booking? Send us an email or use the contact form before your cleaning appointment.