General Terms And Conditions

Definitions

1. Weschoon: the company established in Amsterdam, Chamber of Commerce no. 81129971.
2. Customer: any natural or legal person who uses the Weschoon platform with the intent to benefit from a Service possibly.
3. Platform: the Service booking platform operated by Weschoon, accessible from the Website, which enables Services to be performed.
4. Service: the residential and commercial service rendered by Weschoon to a Customer within the framework of the cleaning service.
5. Website: the website https://weschoon.nl and all its sub-domains.
6. Booking: an order for a Service.
7. Appointment: an arrangement with the Customer for cleaning.
8. Parties: Weschoon and Customer together.

1. Applicability

1.1 These Terms and Conditions apply to all quotations, offers, activities, Bookings, Appointments, orders, agreements, and Services provided by or on behalf of Weschoon.

1.2 The Parties may only deviate from these Terms and Conditions if such deviation has been expressly agreed in writing.

1.3 The applicability of any supplementary and/or deviating general terms and conditions of the Customer or any third party is expressly excluded.

1.4 By requesting a quotation, making a Booking, scheduling an Appointment, accepting a quotation, completing a payment, authorizing a recurring payment, using the Platform, or otherwise requesting, purchasing, using, or receiving any Service provided by Weschoon, the Customer acknowledges that these Terms and Conditions apply and agrees to be bound by them. These Terms and Conditions form an integral part of every agreement between Weschoon and the Customer.

1.5 The Customer is responsible for reviewing these Terms and Conditions before using the Platform or Services. Continued use of the Platform, acceptance of a quotation, completion of a Booking, authorization of recurring payments, receipt of Services, or any other continued interaction with Weschoon’s Services constitutes acceptance of these Terms and Conditions.

2. Communication

2.1 All communication is done strictly via Email or Chat (written communication). This way, whatever issues that might arise between parties can be easily settled because there is always proof of communication. We strive to reply to all written communication within 24-48 hours.

3. Prices

3.1 All prices used by Weschoon are in euros.

3.2 Residential cleaning services are exclusive of VAT and other costs, such as transport expenses, unless expressly stated otherwise or agreed upon. VAT for a private Customer is 9%

3.3 Commercial cleaning services are exclusive of VAT and other costs unless expressly stated otherwise or agreed upon. VAT for business is 21%

3.4 The prices for the Services are stated on the Website or in the offer made by Weschoon.

3.5 The type of service and information the Customer provides determines the total price the Customer will pay for a Service.

3.6 If the information provided by the Customer for the Price proves to be incorrect, Weschoon has the right to adjust the prices accordingly, even after the Agreement/Appointment has already been concluded.

4. Bookings

4.1 The Customer book a Service through the Website by filling out the online estimate calculator system.

4.2 When requesting a quote online, the date and time specified by the Customer is not confirmed until the Customer receives the booking confirmation email with the specified date and time available for the cleaning appointment.

4.3 Weschoon will communicate the approved appointment date and time for the Service to the Customer.

4.4 Without a booking confirmation email from Weschoon, the service is considered ‘Not booked’.

4.5 Only the date and time specified in the ‘confirmation of booking’ email are considered valid for an appointment.

5. Payments and payment term

5.1 Customer agrees to electronic invoicing by Weschoon. Invoices will be sent in PDF or other suitable format to the Customer’s email address known to Weschoon.

5.2 Weschoon requires full payment to be made prior to service commencement. Payments are securely processed online through trusted payment methods or via bank transfer, ensuring a seamless and safe transaction process.

5.3 For recurring Services, Customer agrees to Weschoon direct debit authorization.

5.4 Payment terms are considered as fatal payment terms. This means that if the Customer has not paid the agreed amount at the latest on the last day of the payment term, the Customer is legally in default, without Weschoon having to send the Customer a reminder or to put him in default.

5.5 If Weschoon cannot collect the amount due and/or in the event of late payment, the Customer is, in addition to the amount due and the interest accrued thereon, obliged to fully reimburse the extrajudicial costs as determined and calculated in accordance with the Decree on compensation for extrajudicial collection costs.

5.6 Weschoon direct debit authorization remains unaffected upon the transition to a new legal entity due to the sale of assets and/or a share transaction.

6. Consequences of late payment

6.1 If any amount due to Weschoon remains unpaid after the applicable payment deadline, the Customer shall be in default without further notice, to the extent permitted by applicable law.

6.2 Weschoon shall be entitled to charge statutory interest in accordance with applicable Dutch law on any overdue amount from the due date until full payment has been received.

6.3 The Customer shall be responsible for all reasonable judicial and extrajudicial collection costs incurred by Weschoon in recovering overdue amounts, to the extent permitted by applicable law.

6.4 Any payments received shall first be applied to collection costs, then accrued interest, and finally to the outstanding principal amount.

6.5 Weschoon reserves the right to suspend, postpone, terminate, or refuse future Services where any outstanding amount remains unpaid.

6.6 In the event of liquidation, bankruptcy, attachment, debt restructuring, suspension of payment, insolvency proceedings, or any comparable circumstance involving the Customer, all outstanding claims of Weschoon shall become immediately due and payable.

6.7 The Customer may not withhold, reduce, offset, reverse, dispute, or delay payment solely on the basis of a complaint, claim, alleged defect, or dispute relating to the Services, unless required by applicable law.

7. Modification 

7.1 The Customer has the right to modify a Service 5 days or more before the Service will take place for free of charge.

7.2 If a Service modification is requested less than 5 days but at least 2 days before the scheduled appointment, the Customer is required to pay a modification fee equal to 40% of the total amount. This fee must be paid no later than 2 days prior to the rescheduled appointment date.

7.3 Service modifications made on the day of the appointment or within 48 hours of the scheduled appointment are non-refundable.

8. Cancellation 

8.1 The Customer has the right to cancel a Service 5 days or more before the Service will take place.

8.2 In the case of cancellation made 5 days or more before the Service will take place, the Customer is entitled to a 100% refund within 3-10 working days.

8.3 If a Service is canceled less than 5 days but at least 2 days before the scheduled appointment, the Customer will receive a 60% refund of the total quoted amount within 3-10 working days. The remaining 40% will be retained as a cancellation fee by Weschoon.

8.4 A 60% partial refund also applies to last-minute bookings where the Customer schedules a service within 5 days of the appointment but cancels at least 2 days before the scheduled date.

8.5 Cancellations made within 2 days (48hrs) of the scheduled appointment are non-refundable.

8.6 If the Weschoon team arrives at the cleaning location but is requested by the Client to leave without performing the service, the appointment will be considered cancelled by the Client and will be non-refundable.

8.7 In the event that the Weschoon team is unable to gain access to the cleaning site at the scheduled appointment time, a maximum waiting period of 20 minutes shall apply. Weschoon is not obligated to notify the client that access has not been provided. If access is not granted within this period, the appointment shall be deemed canceled by the client, and the service fee shall be non-refundable.

9. Execution of the Service

9.1 Weschoon is not obligated to send an ‘appointment reminder’ to the Customer before the execution of service.

9.2 Weschoon reserves the right to refuse service on the day of the appointment if the Customer has selected the incorrect type of cleaning, provided false or inaccurate information in the quote, or failed to follow the required cleaning preparation instructions necessary for the cleaner to carry out the service. In such cases, the Customer will be liable to pay 40% of the total quoted amount as compensation to Weschoon.

9.3 Weschoon executes the Service to the best of its knowledge and ability and in accordance with the requirements of good workmanship.

9.4 Weschoon has the right to have the agreed services (partially) performed by third parties.

9.5 The execution of the Service takes place in mutual consultation of the appointment schedule.

9.6 At the end of a Service, Weschoon may send an invite to the Customer to rate the Service received.

10. Force Majeure

10.1 In the event of force majeure, which in any case includes disruptions to the internet or telecommunications infrastructure, (D)DoS attacks, civil unrest, mobilization, war, transport disruptions, strikes, exclusion, business disruptions, stagnation in supplies, fire, flood, import and export restrictions and in the event that Weschoon is not enabled to deliver its Services, regardless of the reason, as a result of which compliance with the Agreement cannot reasonably be expected of Weschoon.

10.2 The execution of the Agreement will be suspended by Weschoon, without any obligation to pay compensation.

10.3 If a force majeure situation lasts longer than ninety (90) days, each party has the right to terminate the Agreement in writing. In that case, what has already been performed under the Agreement will be settled proportionately, without the parties owing each other anything insofar as this arises from the force majeure situation.

11. Customer Commitment

11.1 It is the responsibility of the Customer to keep to the cleaning appointment so that Weschoon can start the execution of the Service on time.

11.2 If the Customer has not ensured that Weschoon can start the execution of the Service in time or finish the execution of the Service, the resulting additional costs will be charged to the Customer.

11.3 The Customer expressly undertakes not to lock the premises while Weschoon cleaning personnel are inside. In the event that a cleaner is locked inside the premises, the Customer shall be liable for a Safety Violation Fee of €75, in addition to any extra time billed if the cleaner is delayed from leaving.

11.4 The Customer expressly undertakes not to contact Weschoon cleaning personnel after the completion of a Service in order for them to perform services outside of the Weschoon platform.

11.5 If the Customer contacts Weschoon cleaning personnel for work outside the Weschoon platform, the Customer is liable to pay a fee of €2,000 to Weschoon as compensation for Service disruption.

12. Complaints

12.1 Weschoon has the right to always take pictures before and after cleaning services have been carried out.

12.2 The Customer must inspect the cleaning performed by Weschoon personnel for any shortcomings before the personnel leave the premises.

12.3 If the Customer believes that the cleaning services provided do not comply with what could reasonably be expected from the Agreement, the Customer must notify Weschoon as soon as reasonably possible and, in any event, no later than forty-eight (48) hours after completion of the Service.

12.4 Any complaint relating to alleged damage to property, fixtures, fittings, appliances, equipment, surfaces, plumbing systems, electrical systems, furnishings, utility connections, or building infrastructure, including any alleged defect, deterioration, leakage, malfunction, breakage, or property condition issue, must be reported to Weschoon in writing within twenty-four (24) hours after completion of the Service.

12.5 Any complaint submitted after the applicable reporting period shall be deemed waived and shall not be considered by Weschoon, except where otherwise required by applicable law.

12.6 The Customer must provide a detailed description of the complaint so that Weschoon can respond adequately.

12.7 The Customer must provide sufficient information to enable Weschoon to investigate the complaint and determine whether the complaint relates to the Services provided.

12.8 Weschoon will review the complaint using available job reports, photographs, communications, and service records. Where Weschoon determines that a service-related shortcoming exists, Weschoon may, at its sole discretion, offer a re-clean, service credit, partial refund, or other reasonable remedy.

13. Property Condition and Damage Exclusions

13.1 Weschoon provides cleaning services only. Weschoon does not provide inspection, maintenance, repair, restoration, installation, plumbing, electrical, engineering, construction, preservation, diagnostic, or technical services.

13.2 The Customer acknowledges that all Services are performed on existing customer-owned property, fixtures, fittings, appliances, surfaces, furnishings, utilities, equipment, and building infrastructure. Weschoon does not inspect, certify, guarantee, warrant, maintain, preserve, insure, or assume responsibility for the condition, suitability, integrity, durability, performance, maintenance status, or continued functioning of such property.

13.3 The Customer remains solely responsible for the maintenance, repair, replacement, operation, condition, and performance of all property, fixtures, fittings, appliances, plumbing systems, electrical systems, drainage systems, ventilation systems, utility connections, furnishings, equipment, surfaces, and building infrastructure located at the service location.

13.4 Weschoon shall not be responsible for pre-existing defects, hidden defects, latent defects, manufacturing defects, installation defects, age-related deterioration, corrosion, oxidation, weathering, moisture damage, structural movement, material fatigue, poor maintenance, improper installation, normal wear and tear, or any condition existing before, during, or discovered after the performance of the Services.

13.5 The Customer authorizes Weschoon personnel, where reasonably necessary for the performance of the Services, to access, operate, move, open, close, connect to, disconnect from, and use customer property, fixtures, fittings, appliances, plumbing systems, electrical systems, water sources, drains, utility connections, furnishings, equipment, and surfaces.

13.6 Cleaning services may involve contact with, movement of, operation of, connection to, disconnection from, or use of customer property, fixtures, fittings, appliances, plumbing systems, electrical systems, water sources, drains, utility connections, furnishings, equipment, and surfaces. Such contact, use, operation, connection, disconnection, or access shall not create any assumption, inference, presumption, or expectation that Weschoon is responsible for any subsequently discovered defect, malfunction, leakage, deterioration, failure, maintenance issue, repair requirement, or property condition issue.

13.7 The use of customer-provided water supplies, faucets, taps, sinks, plumbing systems, drains, hoses, valves, electrical outlets, electrical systems, utility connections, exterior water points, appliances, or building infrastructure during the performance of the Services shall not transfer responsibility for their condition, maintenance, repair, replacement, performance, or continued functioning to Weschoon.

13.8 Weschoon shall not be responsible for any repair, replacement, maintenance, servicing, restoration, contractor, specialist, plumbing, electrical, inspection, diagnostic, or remediation costs relating to customer-owned property, fixtures, fittings, appliances, equipment, utilities, surfaces, or infrastructure.

13.9 Weschoon shall not be liable for any fading, discoloration, staining, etching, scratching, cracking, peeling, swelling, shrinking, loosening, corrosion, oxidation, finish removal, coating deterioration, sealant deterioration, material degradation, surface alteration, or other changes resulting from:

a. the age, condition, composition, or quality of the material;

b. previous maintenance, repairs, treatments, coatings, or cleaning methods;

c. pre-existing contamination, grease, limescale, rust, oxidation, mold, mildew, staining, buildup, or deterioration;

d. inherent characteristics of the material, surface, fixture, furnishing, or appliance;

e. environmental exposure, weather conditions, moisture, sunlight, temperature, or humidity;

f. manufacturer defects or installation defects;

g. the use of commercially available cleaning products, detergents, disinfectants, degreasers, descalers, pressure washing equipment, steam cleaning equipment, extraction equipment, vacuum equipment, scrubbing equipment, or other industry-standard cleaning methods.

13.10 Weschoon shall not be responsible for any changes to the appearance, condition, texture, finish, coating, colour, shine, gloss, sealant, grout, paintwork, surface treatment, or material composition of any item, fixture, furnishing, appliance, structure, or surface arising from cleaning activities performed in accordance with normal industry practices.

13.11 Customers are responsible for informing Weschoon in writing prior to the appointment of any fragile, delicate, antique, rare, valuable, custom-made, damaged, restored, sensitive, specialty-treated, or unusually maintained item, surface, material, fixture, furnishing, appliance, or equipment requiring special handling.

13.12 Weschoon shall not be responsible for any loss of use, business interruption, loss of income, loss of profits, accommodation costs, inconvenience, indirect damages, consequential damages, incidental damages, specialist fees, contractor fees, plumber fees, electrician fees, inspection fees, report fees, quotation fees, or similar expenses arising before, during, or after the performance of the Services.

13.13 Repair quotations, contractor reports, plumber reports, maintenance reports, inspection reports, invoices, estimates, opinions, recommendations, photographs, statements, or assessments obtained by the Customer shall not in themselves establish responsibility on the part of Weschoon.

13.14 Nothing in these Terms shall be interpreted as transferring ownership responsibilities, maintenance responsibilities, repair responsibilities, replacement responsibilities, operational responsibilities, or property-condition responsibilities from the Customer to Weschoon.

13.15 Nothing in this Clause 13 shall be interpreted as creating any responsibility, obligation, warranty, guarantee, maintenance duty, repair duty, or property-condition obligation on the part of Weschoon beyond those expressly set out in these Terms and Conditions.

14. Limitation of Liability

14.1 To the fullest extent permitted by applicable law, Weschoon’s total aggregate liability arising out of or relating to any Service shall not exceed the total amount paid by the Customer for the specific Service giving rise to the claim.

14.2 Weschoon shall not be liable for any indirect, consequential, incidental, special, exemplary, punitive, or economic damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of opportunity, loss of goodwill, business interruption, accommodation costs, contractor fees, specialist fees, inspection fees, report fees, quotation fees, or similar expenses.

14.3 The Customer acknowledges that the prices charged by Weschoon are based upon the allocation of responsibilities and risk set out in these Terms and Conditions, including the Property Condition and Damage Exclusions contained in Clause 13.

14.4 Any complaint relating to alleged damage, defects, deterioration, leakage, malfunction, property condition, or service-related issues must be reported to Weschoon before any repair, replacement, restoration, maintenance work, contractor attendance, specialist attendance, inspection, alteration, or remedial work is commissioned or carried out by the Customer or any third party.

14.5 Weschoon reserves the right to review any reported issue in its existing condition. If the Customer authorizes repairs, replacements, alterations, inspections, or remedial work before Weschoon has had a reasonable opportunity to review the matter, Weschoon shall not be responsible for any resulting costs, invoices, quotations, assessments, recommendations, findings, or conclusions arising from such work.

14.6 Repair quotations, contractor reports, plumber reports, electrician reports, maintenance reports, inspection reports, invoices, estimates, opinions, recommendations, photographs, statements, or assessments obtained by the Customer shall not be binding upon Weschoon and shall not in themselves establish responsibility on the part of Weschoon.

14.7 The limitations and exclusions contained in these Terms and Conditions apply regardless of the legal basis of any claim, whether contractual, statutory, tortious, or otherwise.

14.8 Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited by applicable Dutch law.

14.9 Weschoon reserves the right to reject any complaint or claim that is incomplete, unsupported, speculative, unreasonable, fraudulent, abusive, submitted in bad faith, or inconsistent with available service records.

15. Changes in the general terms and conditions

15.1 Weschoon is entitled to amend or supplement these general terms and conditions.

15.2 Changes of minor importance can be made at any time.

15.3 Major changes in the content will be discussed by Weschoon with the Customer in advance as much as possible.

15.4 Customers are entitled to cancel a Service in the event of a substantial change to the general terms and conditions until the date of entry into force. Use of the Platform/Service after the date of entry into force constitutes acceptance of the amended or supplemented conditions.

16. Website Information & Liability

16.1 Weschoon strives to ensure that the information on its website is accurate and up to date. However, we do not guarantee that all details, including pricing, service descriptions and policies, are always current or free from errors.

16.2 Weschoon is not responsible for any consequences resulting from outdated or incorrect information on the website. Customers cannot derive any rights from the content of the website, and Weschoon reserves the right to update, modify, or remove website content at any time without prior notice.

17. Applicable law and competent court

17.1 The Dutch court in the district where Weschoon is established is exclusively competent in case of any disputes between parties unless the law prescribes otherwise.

17.2 The general terms and conditions apply from July 01, 2021, until further notice.