General Terms And Conditions

Definitions

1. Weschoon: the company established in Amsterdam, Chamber of Commerce no. 81129971.
2. Customer: any natural or legal person who uses the Weschoon platform with the intent to benefit from a Service possibly.
3. Platform: the Service booking platform operated by Weschoon, accessible from the Website, which enables Services to be performed.
4. Service: the residential and commercial service rendered by Weschoon to a Customer within the framework of the cleaning service.
5. Website: the website https://weschoon.nl and all its sub-domains.
6. Booking: an order for a Service.
7. Appointment: an arrangement with the Customer for cleaning.
8. Parties: Weschoon and Customer together.

1. Applicability

1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of Services by or on behalf of Weschoon.
2. Parties can only deviate from these conditions if they have explicitly agreed upon writing.
3. The Parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of third parties.

2. Communication

1. All communication is done strictly via Email or Chat (written communication). This way, whatever issues that might arise between parties can be easily settled because there is always proof of communication. We strive to reply all written communication within 24 hours.

3. Prices

1. All prices used by Weschoon are in euros.
2. Residential cleaning services are exclusive of VAT and other costs, such as transport expenses, unless expressly stated otherwise or agreed upon. VAT for a private Customer is 9%
3. Commercial cleaning services are exclusive of VAT and other costs unless expressly stated otherwise or agreed upon. VAT for business is 21%
4. The prices for the Services are stated on the Website or in the offer made by Weschoon.
5. The type of service and information the Customer provides determines the total price the Customer will pay for a Service.
6. If the information provided by the Customer for the Price proves to be incorrect, Weschoon has the right to adjust the prices accordingly, even after the Agreement/Appointment has already been concluded.

4. Bookings

1. Customer book a Service through the Website by filling out the online estimate calculator system.
2. When requesting a quote online, the date and time specified by the Customer is not confirmed until the Customer receives the booking confirmation email with the specified date and time available for the cleaning appointment.
3. Weschoon will communicate the approved appointment date and time for the Service to the Customer.
4. Without a booking confirmation email from Weschoon, the service is considered ‘Not booked’.
5. Only the date and time specified in the ‘confirmation of booking’ email are considered valid for an appointment.

5. Payments and payment term

1. Customer agrees to electronic invoicing by Weschoon. Invoices will be sent in PDF or other suitable format to the Customer’s email address known to Weschoon.
2. Weschoon collects full payment online through secured payment methods or via bank transfer.
3. For recurring Services, Customer agrees to Weschoon direct debit authorization.
4. Payment terms are considered as fatal payment terms. This means that if the Customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally default, without Weschoon having to send the Customer a reminder or to put him in default.
5. If Weschoon cannot collect the amount due and/or in the event of late payment, the Customer is, in addition to the amount due and the interest accrued thereon, obliged to fully reimburse the extrajudicial costs as determined and calculated in accordance with the Decree on compensation for extrajudicial collection costs.
6. Weschoon direct debit authorization remains unaffected upon the transition to a new legal entity due to the sale of assets and/or a share transaction.

6. Consequences of late payment

1. If the Customer does not pay within the agreed term, Weschoon is entitled to charge an interest of 6% per week for non-commercial transactions and an interest of 8% per week for commercial transactions from the day the Customer is in default, whereby a part of a week is counted for a whole week.
2. When the Customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Weschoon.
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the Customer, the claims of Weschoon on the Customer are immediately due and payable.

7. Modification 

1. The Customer has the right to modify a Service 5 days or more before the Service will take place for free of charge.
2. If a Service modification is requested less than 5 days but at least 2 days before the scheduled appointment, the Customer is required to pay a modification fee equal to 40% of the total amount. This fee must be paid no later than 2 days prior to the rescheduled appointment date.
3. Service modifications made on the day of the appointment or within 48 hours of the scheduled appointment are non-refundable.

8. Cancellation 

1. 1. The Customer has the right to cancel a Service 5 days or more before the Service will take place.
   2. In the case of cancellation made 5 days or more before the Service will take place, the Customer is entitled to a 100% refund within 3-10 working days.
   3. If a Service is canceled less than 5 days but at least 2 days before the scheduled appointment, the Customer will receive a 60% refund of the total quoted amount within 3-10 working days. The remaining 40% will be retained as a cancellation fee by Weschoon.
   4. A 60% partial refund also applies to last-minute bookings where the Customer schedules a service within 5 days of the appointment but cancels at least 2 days before the scheduled date.
   5. Cancellations made within 2 days (48hrs) of the scheduled appointment are non-refundable.
   6. If the Weschoon team arrives at the cleaning location but is requested by the Client to leave without performing the service, the appointment will be considered cancelled by the Client and will be non-refundable.
   7. If the Weschoon team is unable to access the cleaning site at the scheduled appointment time, a maximum delay of 45 minutes is permitted. After this period, the appointment will be deemed canceled and non-refundable.

9. Execution of the Service

1. Weschoon is not obligated to send an ‘appointment reminder’ to the Customer before the execution of service.
2. Weschoon has the right to refuse service on the day of the appointment, provided the Customer has chosen the wrong type of cleaning or have entered false information in the quote. In such situation, the Customer is liable to pay 40% of the total quote as compensation to Weschoon.
3. Weschoon executes the Service to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
4. Weschoon has the right to have the agreed services (partially) performed by third parties.
5. The execution of the Service takes place in mutual consultation of the appointment schedule.
6. At the end of a Service, Weschoon may send an invite to the Customer to rate the Service received.

10. Force Majeure

1. In the event of force majeure, which in any case includes disruptions to the internet or telecommunications infrastructure, (D)DoS attacks, civil unrest, mobilization, war, transport disruptions, strikes, exclusion, business disruptions, stagnation in supplies, fire, flood, import and export restrictions and in the event that Weschoon is not enabled to deliver its Services, regardless of the reason, as a result of which compliance with the Agreement cannot reasonably be expected of Weschoon.
2. The execution of the Agreement will be suspended by Weschoon, without any obligation to pay compensation.
3. If a force majeure situation lasts longer than ninety (90) days, each party has the right to terminate the Agreement in writing. In that case, what has already been performed under the Agreement will be settled proportionately, without the parties owing each other anything insofar as this arises from the force majeure situation.

11. Customer Commitment

1. It is the responsibility of the customer to keep to the cleaning appointment so that Weschoon can start the execution of the Service on time.
2. If the Customer has not ensured that Weschoon can start the execution of the Service in time, the resulting additional costs and /or extra hours will be charged to the Customer.
3. The Customer expressly undertakes not to contact Weschoon cleaning personnel after the completion of a Service in order for them to perform services outside of the Weschoon platform.
4. If the Customer contacts Weschoon cleaning personnel for work outside the Weschoon platform, the Customer is liable to pay a fee of €2, 000 to Weschoon as compensation for Service disruption.

12. Complaints

1. Weschoon has the right to always take pictures before and after cleaning services have been carried out.
2. The customer must examine the cleaning provided by Weschoon personnel before the personnel leaves the premises.
3. If the cleaning services provided do not comply with what the Customer could reasonably expect from the agreement, the Customer must inform Weschoon of this as soon as possible, but in any case, within 24 hours.
4. The Customer has to give a detailed description of the shortcomings so that Weschoon can respond adequately.
5. The Customer must demonstrate that the complaint relates to an agreement between the parties.
6. Weschoon will cross-check with the photos taken before and after, and if shortcomings are confirmed, the cleaning will be re-done at no cost.

13. Indemnity

1. The parties agree to indemnify and hold the opposite party harmless against any and all liability or damages without limitation.

14. Changes in the general terms and conditions

1. Weschoon is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in the content will be discussed by Weschoon with the Customer in advance as much as possible.
4. Customers are entitled to cancel a Service in the event of a substantial change to the general terms and conditions until the date of entry into force. Use of the Platform/Service after the date of entry into force constitutes acceptance of the amended or supplemented conditions.

15. Applicable law and competent court

1. The Dutch court in the district where Weschoon is established is exclusively competent in case of any disputes between parties unless the law prescribes otherwise.
2. The general terms and conditions apply from July 01, 2021, until further notice.